Privacy Policy

Last updated: June 9, 2026

Introduction

Calls & Keys LLC ("we", "us", "our") operates this website and provides marketing services for auto repair businesses. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information.

By using our website or purchasing our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect information you provide directly and information collected automatically when you use our site.

• Form submissions: When you complete our free audit or contact us, we collect your name, email address, phone number, business name, location, and the answers and links you provide.
• Usage data: We collect standard analytics data including pages visited, time on site, referring URLs, and browser type. This data is aggregated and not linked to individuals.
• Cookies and local storage: We use only essential cookies and browser storage required for site functionality (for example, saving your audit progress on your device). We do not use tracking cookies or behavioral advertising cookies.

How We Use Your Information

We use the information we collect to:

• Prepare and deliver your audit and communicate with you about it
• Process your service purchases and deliver the work
• Send service-related emails including confirmations, updates, and deliverables
• Respond to your questions and support requests
• Improve our website and services based on usage patterns

We do not sell your personal information to third parties. We do not share your information for advertising purposes.

Third-Party Services

We work with a small number of trusted third-party providers to operate our business:

• Payment processing: Stripe processes all payments. Your card details are entered directly on Stripe's secure servers and are never stored by us. Stripe's privacy policy governs their handling of payment data.
• Email delivery: We use an email service provider to send transactional emails related to your audit and orders.
• Website hosting: Our site is hosted by a cloud hosting provider that may store server logs containing IP addresses.

These providers are contractually prohibited from using your information for any purpose beyond delivering services to us.

Your Rights

All users have the right to access, correct, or request deletion of their personal information. To exercise any of these rights, email us at hi@callsandkeys.com.

California residents (CCPA/CPRA): You have the right to:

• Know what personal information we collect and how it is used
• Request deletion of your personal information
• Opt out of the sale of your personal information (we do not sell data)
• Non-discrimination for exercising your privacy rights

EU/EEA residents (GDPR): You have the right to:

• Access your personal data
• Rectification of inaccurate data
• Erasure ("right to be forgotten")
• Data portability
• Restriction of processing
• Object to processing

Data Retention

We retain personal information for as long as necessary to provide our services, plus up to two years for legitimate business records such as accounting and dispute resolution. You may request deletion of your data at any time by emailing hi@callsandkeys.com.

Security

We use industry-standard security measures to protect your personal information, including encrypted connections (HTTPS) and access controls. No method of transmission over the internet is 100% secure, but we take reasonable precautions to protect your data.

Children's Privacy

Our services are intended for business owners and are not directed at individuals under 16 years of age. We do not knowingly collect personal information from anyone under 16. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, please contact us at hi@callsandkeys.com.